FAQ's
Frequently Asked Questions
You might already have heard or know about a therapist that interests you. Let us know! Our goal is to get you connected with them as quickly as possible. This usually depends on the therapist's schedule.
If you are trying to choose a therapist to work with, we know it can feel overwhelming. So we want to let you know therapists are just people. Some will feel like they are a better fit for you than others: personality, communication style, specialization and approaches are factors. You can take a look at our website and make a guess. The free 15-minute phone consultation might give you a better idea. The best way to know… have a few sessions with them. When you are in a room with a therapist, you will be able to get a better sense of who they are.
If you are open to working with anyone on the MindWise team, our clinic director will do their best to connect you with someone based on your needs. Ultimately, you get to determine who you work with and we intend to support you to find the best fit!
You can choose to:
Call/Text: 236-565-5336
Schedule a 15min phone consultation
Click on the GET STARTED button to complete a form. Our amazing office admin will reach out via email.
You have 4 options to book more sessions:
Talk about scheduling more sessions with your therapist and they can get you booked in.
Call/Text: 236-565-5336
EMAIL us: letstalk@mindwisecounsellor.com
WEBSITE: BOOK NOW button
We understand, and have compassion for, the emergencies that life can bring on sometimes.
With that said, your session is reserved just for you. We require for 2 business days notice for cancellations out of respect for other clients and our time/energy/resources.
To cancel a session, please email your therapist and/or admin.
Call/Text: 236-565-5336
Email: letstalk@mindwisecounsellor.com
When working with minors, we aim to work with guardians through transparency and collaboration. Our child therapists have sessions with guardians before meeting with a minor to discuss consent, approaches to therapy, and intended goals for the youth's counselling, and discuss how we center secure attachment of parent-child relationships.
Please contact our office admin to get the process started:
Call/Text: 236-565-5336
Email: letstalk@mindwisecounsellor.com
Consent for minors is more complex than for adults. At MindWise, we aim to work collaboratively with all guardians who have joint custody and promote parent bonding for the best interests of the child. Therefore, our child therapists have sessions with guardians before meeting with a minor to determine consent, custody agreements/parenting plans, and counselling approach.
Please reach out to us and we can walk you through the steps:
Call/Text: 236-565-5336
Email: letstalk@mindwisecounsellor.com
No, we don't. Unfortunately, there are still many extended health plans that do not allow for direct billing for counselling services.
You are welcome to pay by credit card, e-transfer, or cash. Credit cards are saved to your profile on OWL (our booking and billing system) and will be charged after your session. You will receive a paid receipt after you attend each session. This receipt can be submitted to your extended health insurance provider for reimbursement.
It is an introduction and an opportunity for you to talk about what is keeping you stuck and changes you would like to make. You and the therapist talk and they will ask some questions. Most of all they will help you feel more at ease, heard, and understood.
At MindWise, we centre the relationship between client and therapist alongside safety and regulation, then “the work" happens.
Before you share any sensitive information the therapist will review some important things, such as:
Your rights
Informed consent
Confidentiality
Privacy
Boundaries
Ask as many questions as you want. It is important to us that you are able to give informed consent.
While you likely won't get unstuck in the first session, it is an opportunity to share a little about yourself and see if the therapist is a good fit for you!
We’re here to say, “We get it!”
We want what is best for you and it’s okay if that means we connect you with a different therapist. To explore working with someone else, reach out to us and we will do our best to connect you with another therapist who might suit your needs, whether that is in our centre or in the community.
Call/Text: 236-565-5336
Email: letstalk@mindwisecounsellor.com
You have the right to stop counselling at any time.
We love "goodbye for now" sessions and encourage all clients to book a goodbye session with their therapist. This can be a celebratory time and a review of your journey! Sometimes this session ends up as a discussion about what isn’t working and solutions are found. We aim to be constantly growing as professionals for the individuals we serve and your feedback is always welcomed by the MindWise team.
To cancel sessions:
Call/Text: 236-565-5336
Email:letstalk@mindwisecounsellor.com
To stop counselling:
We encourage you to talk with your therapist.
If you do not feel comfortable speaking with the therapist, we encourage you to share your feedback with our clinic director.
EMAIL: letstalk@mindwisecounsellor.com
ATTN: CLINIC DIRECTOR